Terms of use
Papa Johns Netherlands
Last updated: 11/06/2025
Article 1 – Legal information
1.1 Website (the website) is PAPA JOHNS PIZZA NL.
1.2 Host (hereinafter “the Host”): Amazing Food.
1.3 Registered Company: PAPA HOLDINGS NL B.V.
1.4 PAPA HOLDINGS NL B.V. trading under the name Papa Johns.
Article 2 – Access to website
Access to the website is for adults only. The publisher has the right to request proof of age especially when using online orders.
Site access and use are strictly for personal use. You agree not to use this website or the information contained therein for commercial purposes, political purposes, or for any form of commercial use whatsoever, including sending unsolicited emails.
We strive to provide access to the website at all times, except in the event of force majeure or an event beyond the publisher’s control and temporary offline maintenance for maintenance work to benefit the operation of the website and the services.
As a result, the Publisher cannot guarantee the availability of the site and the services, and the reliability of the transmissions and performances with regard to speed or quality. Technical assistance by telephone or electronic services with the user is expected. The Publisher is not responsible if the website is not accessible and is not liable for the services of the website.
Furthermore, the Publisher may terminate the website or any of the services at any time without notice and in all cases without right to compensation. The user acknowledges this and agrees to this and acknowledges the consequences this may have for himself or third parties and will not recover this from the Publisher.
Article 3 – The Website
All trademarks, photographs, texts, comments, illustrations, animated or not, films, sound, and all other apps that may be used to use this site and in general all parts derived from, used or reproduced from this website subject to the laws in force regarding intellectual property.
They are the sole property of the publisher or its partners. Any reproduction, representation or adapted use in any form in whole or in part, including computer applications without the prior written permission of the publisher is not authorized. The fact that the publisher does not immediately take legal action after discovering such unauthorized use does not mean that it refrains from pursuing it.
With regard to the ordering service on this site; this only applies to the Dutch mainland.
Article 4 – Website Maintenance
For proper use of the website, the publisher can at any time:
Discontinue, temporarily discontinue, or, in part, restrict use or limit use to a specific portion of the Site.
Removing information that affects the use or is in violation of national or international law or rules or regarding netiquette.
Stopping the site for updates.
Article 5 – Your Account
You need an account to use certain parts of the site. If you create an account, you are responsible for maintaining the confidentiality of the account and your password and for restricting access. You are responsible for all uses arising from your account and password. When creating your account, you must enter all information completely and truthfully. You agree not to use another account without permission. You must immediately notify the publisher of any unauthorized use of your account. Although the publisher is not responsible for the unauthorized use of your account, you may be responsible for damage that the publisher suffers from the unauthorized use of your account.
The website sells products to adults who can purchase them with a credit card. Minors may use the website but may not purchase anything, create an account or participate in offers or promotions. The Publisher reserves the right to discontinue services, terminate accounts, remove or change information on the website or cancel orders at its sole discretion.
Article 6 – Third Party Content
These terms apply to all users, including users who contribute video content, information, and other materials and services to this site. The website may contain references to third party websites. The Publisher has no control over these sites and is not responsible for the content and privacy measures etc. of these websites. Furthermore, the publisher cannot edit or censor third-party content. By using this website, you release the Publisher from any liability arising from your use of third-party websites. If you leave this website or provide information to third parties via this site, the privacy policy and terms of use of the new site apply.
Article 7 – Responsibilities
The publisher cannot be held liable for any failure or interruption of operation or inability to access the site.
Use of the site with hardware is at your own risk. You must do everything you can to protect your hardware and your data, including against viruses from the Internet. You are also responsible for websites and data that you see.
The publisher is not liable for any legal action taken against you:
By using the site or service via the Internet;
As a result of your failure to comply with these Terms of Use.
The Publisher is not liable for any damage to yourself or others or your property through use of the website or its connection and you waive any right of liability to the Publisher.
If the Publisher experiences legal proceedings due to your use of the site, this damage can be recovered from you.
Article 8- Hyperlinks
The implementation of hyperlinks by you to any portion of the Site is strictly prohibited unless authorized in writing.
The publisher is free to refuse this without giving a reason. In the case of consent, this may be temporary at any time and may be revoked without reason at no cost to the publisher.
In all cases, all links must be removed at the publisher’s request.
The publisher has no control over information obtained via a link from the Website and its use is therefore entirely at the user’s risk.
Article 9 – Visual material
All images are for illustrative purposes. No rights can be derived from these photos and the like and the final product may differ from the images on the website, which is only a general indication and should therefore not be used as a purchasing guideline. Read the product description for information about specific product features. Images are not part of the purchase contract.
Article 10 – Internet use
The user acknowledges the limitation of internet use and acknowledges that:
The publisher takes no responsibility for services provided via the internet and has no control over the nature and characteristics of data from its servers.
The user acknowledges that the data provided via the Internet is not protected, especially against possible redirections. All communications that are confidential or sensitive are the responsibility of the user.
The user acknowledges that information on the Internet may be protected by proprietary rights.
The user is entirely responsible for information that he consults, searches for and transmits via the Internet.
The user acknowledges that the publisher has no control over information obtained via the Internet.
Article 11 – Applicable law
Both the website and the terms of use are subject to Dutch law wherever the website is used. In the event of disputes and if no agreement can be reached, a Dutch court will have jurisdiction to hear the case.
Article 12 – Ordering and Cancellation of order
Confirmation of your order is evidence of our agreement to supply the products once payment has been made in full. If someone else makes the order for you, you agree that this person has your power of attorney.
The website is used for placing delivery and pickup orders for food and beverage products in accordance with the delivery menu published on the website (collectively referred to as “placing an order”). Placing an order on the website constitutes your full, final, and irrevocable confirmation that you, as the person placing the order, have read, understood, and agreed to the Terms of Use and Privacy Policy. To complete an order, you must fully follow the instructions provided during the website’s ordering process.
The products available for ordering through the website are those displayed at the time the order is placed. Product images are for illustrative purposes only. There may be differences between the images shown and the actual products delivered. The product price is listed on the website at the time of placing the order and includes VAT as required by law. Papa Johns reserves the right, at its sole discretion and without prior notice, to change the selection of products offered on the website and their prices, including temporarily or permanently discontinuing the sale of a specific product.
For an order to be accepted, it must be properly and fully submitted through the website, including all required details. An order with incomplete, incorrect, or corrupted details even if caused by the website, shall not be binding on Papa Johns. Papa Johns shall not be responsible for any inaccuracies, errors, or defects in the information you provide during the ordering process, nor for any damage, financial loss, or other claims related to deliveries or orders.
Please note the following information:
When placing an order via the website, you will be required to enter a mobile phone number to which a verification code will be sent to confirm the order. This step is intended to verify your identity. The company reserves the right to change the verification method at its sole discretion.
Placing an order by phone requires you to provide your name, address, phone number, and if payment is made by credit card, the credit card details and ID number. After placing a phone order, we will use your contact information to send you confirmation via email or SMS and to inform you when the delivery driver is on their way.
Placing an order through the mobile app requires downloading the company’s dedicated application and entering the necessary personal information. The company does not guarantee that all functions available on the website or by phone will be available through the app. You are responsible for updating the app to the latest available version. After placing an order, the company will confirm the receipt via email. You will also receive an SMS when the delivery driver is on the way.
Personal Information and Privacy Policy
To place an order, you will be required to provide personal information, including your full name, email address, and additional contact details. It is clarified that you are not legally obligated to provide this information and doing so is at your sole discretion. However, providing all required fields is necessary to place an order. You must provide accurate information when placing the order. The company may retain your contact information, whether the order was placed online or by phone, to simplify future orders. Subject to your prior consent, the company may use your contact details to send you a service satisfaction survey.
Any use of this information is subject to the company’s Privacy Policy, available for review on the website.
Order Cancellation
Once an order is placed — whether via the website, app, or phone — it cannot be canceled, and you will not be entitled to return any product already ordered. We recommend reviewing your order carefully before finalizing it.
We strive to allow the cancellation of any order that has not yet been prepared, provided that the cancellation request has been received and registered at the relevant store within five minutes of placing the order and before food preparation has begun. Cancellation must be made by phone to the store from which the order was placed or in person at the relevant store. Contact methods are also available on the “Contact Us” page of the website.
Subject to the above and to applicable law, the company will not allow cancellations or refunds in the following cases:
- Customer error in selecting products during the order.
- Customer error in choosing the pickup branch.
- Customer error in the delivery address.
If, after the order has been placed, it turns out that the product is out of stock, Papa John’s may cancel the order and issue a full refund. Alternatively, Papa John’s may offer a substitute product of equal value. If you choose not to accept the substitute product, the order will be canceled, and your payment will be fully refunded.
The refund constitutes the sole remedy to which you are entitled in case of cancellation.
Article 13- Products
Side dishes are subject to availability, your Papa Johns manager can recommend alternatives if necessary.
Although we take great care, products may contain nuts. The desserts and ice cream sold by Papa Johns may contain traces of nuts.
Although we take the greatest care to remove all bones from chicken and ham, some bones may remain behind.
Side dishes, drinks and desserts come with a pizza only.
Article 14 – Minimum order
There is a minimum amount per order of €8.99 for deliveries. This minimum amount of €8.99 applies to all locations, you will receive a notification in your shopping cart if the amount is too low. At least one pizza must be ordered with the order.
Article 15 – Delivery and Collection times
Our aim is to be the best pizza delivery service in the market and this includes an excellent reputation for delivering products on time, so we promise to deliver on time. Unfortunately, we cannot control everything and factors such as weather, traffic and staff illness may prevent us from achieving this.
Takeaway orders can be collected from the store within 15 minutes.
Article 16- Order Deadlines
Due to licensing regulations, we cannot accept orders less than 20 minutes before closing time. This applies to both collection and delivery. We would like to advise customers who come to collect from the store to collect their order before closing time, otherwise we cannot help them. If you have any questions, please contact the store manager.
Article 17 – General Terms and Conditions Online offers
Any errors or omissions in the wording of the offer do not change the opinion or intention and no rights can be derived from them.
Article 18 – Contact Us
For questions or product information on the website or about the website itself, please contact us via: papa@papajohns.co.nl